Frequently Asked Questions
What is Pedaru?
Pedaru is a bicycle sharing platform in Japan. We take unused bicycles from owners who no longer need them, and rent them to our users through our mobile application.
Whose bicycles am I using?
All bicycles on our bicycle sharing platform are owned by people living in Tokyo. Pedaru owns the technology that connects the bicycles to the platform. Pedaru takes bicycles from people who no longer require them, and provides them to users who need bicycles for short distance trips.
How long can I use a bicycle?
You can use the bicycle on our bicycle sharing platform for as long as you need. The fee for each bicycle ride is charged on a 30 minute basis. We will soon also offer a monthly subscription option which offers unlimited usage of any of our bicycles.
Should I use Pedaru's bicycle sharing platform even if I own a bicycle?
Yes. Most people in Japan already have a bicycle but are restricted to using it only around their home. However, there are many instances during your daily commute in which using a bicycle will allow you to save time and money.
What do I do if I get stopped by the Police?
Please explain that this is a bicycle rented through our bicycle sharing platform. You can also press the info button that appears on the bottom left during your bicycle ride. This buttons shows the confirmation that the bicycle owner allows Pedaru mobile application users to ride his/her bicycle.
What do I do if there is an issue with the bicycle during my bicycle ride or before I start my ride?
If there any issues with the bicycle, please let us know by contacting customer service through our mobile application. We ask every user to do so through our terms and conditions as well as our mobile application to always check the general condition of the bicycle before riding it. If an issue happens during your bicycle ride, please stop the ride immediately, lock the bicycle and contact us. If it is outside our working hours, you can leave us a message or an email with a photo and description of the issue and we will get back to you as fast as possible.
Does Pedaru provide any insurance?
Yes, there is insurance coverage for third liability insurance as well as accident insurance caused by bad bicycle maintenance. However, any responsibility not covered by the insurance must be borne by the user.
How does Pedaru's bicycle sharing platform work?
Using our mobile application, you can locate bicycles near you. To unlock a bicycle, press the unlock button on the main page of the application and enter the registration number of the bicycle. The application will provide you with the unlock code to open our lock. Once you are done with your bicycle ride, simply close the lock and press the end the bicycle ride button! Please remember to always park at a Pedaru designated parking location.
What is the rate?
The price is 100 yen per 30 minute ride. This means if you ride for 30 minutes or less, you will only pay 100 yen. If you ride for 31 minutes to 60 minutes, the rate will be 200 yen.
How do I pay?
All payments happen through our mobile application using any credit card of your choice. At this stage, we support Mastercard, Visa and American Express.
Is the payment system secure and safe?
Yes absolutely! We are using Stripe.com payment services, one of the most secure and reputable payment processors available. Companies such as Facebook, Underarmour, Pinterest, Salesforce as well as 4000 other corporations worldwide use the same payment system. We at Pedaru do not save any of your credit card information on our servers and cannot access that information. Such information is only saved and encrypted on Stripe.com’s secure servers.
Where do I park the bicycle?
Please park the bicycle at appropriate designated locations that are highlighted on the map in our application. Please do not park in paid parking lots that are not designated by Pedaru as an approved parking location.
I went to the bicycle's location as shown on the map but did not find it. What do I do?
Please make sure that you look carefully for the bicycle. You can access the photo of the bicycle through our mobile application to help you identify it. All our bicycles have designated Pedaru seat and basket covers on them, making them easy to locate. Also, in certain instances of high demand, another user may have unlocked and taken the bicycle before you arrived. We are working on having a reservation feature in the future. We encourage you to find the next available bicycle near you.
Ready to get started?
Access our bicycles through our mobile application, add your unused bicycle to earn money or contact us for any questions!